> > Except that, by writing with the pen, the customer commits the same crime as by writing on the notepad. Neither belongs to him and therefore he has no right to use either before he's purchased it. Any opening of packages, testing out of product, etc., without the express permission of the management is defacing of private property, and it's illegal.
> >
> > Problem is, everyone's so concerned with "making the customer happy" and "the customer is always right" that they get walked right over, and customers start to think they can get away with whatever they want.
> >
> > ~Mina "If I ran the world..." moon
>
> If I'm not mistaken, places with test notepads usually have test pens as well, attached by some method to the area.
>
> Nyperold

Isn't that what one refers to as "good service"?

Not that I'd give a customer the right to break packaging before purchase without permission. But the customer might consider going somewhere else.

jul"but as Travholt said, this is not really the point of this thread"ian